NCsoft
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ID
6778
Products
City of Heroes
City of Heroes Europe
City of Villains
City of Villains Europe
Dungeon Runners
Dungeon Runners Europe
Lineage
Lineage II
PlayNC
PlayNC Europe
Tabula Rasa
Tabula Rasa Europe
Category
Account Support
Last Updated
28/08/2008 09:13 AM

Cancelling Subscriptions On All Game Accounts

Question

I want to cancel the subscriptions for all of the game accounts on my PlayNC master account.

Answer

Follow the instructions below to cancel subscriptions for all the game accounts on a single PlayNC master account and remove the credit card information on file:

  1. Log into PlayNC Account Management.
  2. Click on the Billing Summary section of your PlayNC Account Management page.
  3. Locate the Scheduled Payments section and click the CANCEL ALL BILLING link at the bottom right.
  4. Review the warning message text and click the OK button if you agree.
All recurring billing will be cancelled and your credit card information will be removed from file on the PlayNC master account. If you have game accounts under a different PlayNC master account, you will need to repeat this process on that master account.

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