Reporting Violations

Question

How do I report inappropriate chat, bad names, bots, leeching, or other violations?

Answer

If you encounter any players who you believe violate our guidelines with inappropriate actions, vulgar language, offensive character or guild names, advertising of cheats or exploits, or any breaches of our User Agreement or Rules of Conduct, we'd like to know about it.

You can report violations in one of two ways:

• The in-game Report Command
• The Support Center's "Ask a Question" feature.

The In-Game Report Command

You can use the in-game report command to report violations while you are still in game, perhaps even while still in view of the violator.

To report another player, select their character and type /report. Alternately, you can type /report <character name>. Either method will bring up a report menu. From the report menu, you will be able to choose one of five possible violation types:

• Botting
• Inappropriate Character Name
• Verbal Abuse
• Spamming
• Leeching

Leeching reporting has several special rules.

• Leeching can only be reported during Random Arena matches, Alliance Battles, and Competitive Missions.
• You can only report members of your own party or team for leeching.
• Each time a player is reported for leeching, that player will receive 2 dishonor points.
• If at least half a team reports the same player for leeching, that player will be stripped of experience point and faction rewards for that battle.
• If you report a player for leaching but less than one-third of your team also reports that player for leeching, then you will receive 2 dishonor points.

A single game account cannot use the report command more than 50 times in a 24-hour period.

In-game reports are reviewed by our Game Support Team. Please note that reporting a single player multiple times for the same offense will not expedite or influence support team attention.

The Support Center's "Ask a Question" Method

If you are not able to use the in-game report command, or if a violation has occurred that is not covered by the in-game report command, Please note the details of the situation and use our online help tool's Ask a Question form at http://eu.guildwars.com/support/ to inform us of the violation.

Here are some examples of violation details that you should send along with your report:

• The name of the character being reported
• The name of the character you were playing at the time of the encounter
• The time of the incident (with time zone)
• The name of the map zone where the incident took place (or even the location within the zone)
• A description of the offending action, dialogue, or name
• A screenshot of the incident (please ensure any screenshots are in JPEG/.jpg or GIF/.gif format and under 2 megabytes in size before you attach them to your message)
• Any other details that you feel are relevant

When reporting bots, you may instead submit a screenshot of the alleged third-party software users in lieu of submitting a list of names. Please be sure to hold down the left CTRL key down when pressing Print Screen so that the names of the player characters show.

We will use the information you have provided to investigate whether a violation of the rules has occurred. If we do find any rules have been broken, we will take action.

However, due to our Privacy Policy (http://eu.guildwars.com/support/article/guild_wars_privacy_policy/), we will not be able to provide you with any details of theany investigation. This means that we will not be able to confirm if any action was, or was not, taken. This is because all information related to the discovery and disciplining of an account will only be discussed between the violator and customer support.

Please be assured that the Guild Wars team takes User Agreement and Rules of Conduct violations very seriously. We thank you in advance for helping us maintain an enjoyable playing environment.

If you need instructions on how to use the Ask a Question form, our " How do I contact someone in Guild Wars Support?" Knowledge Base article may be able to help you.

For an index of our guidelines, including links to our User Agreement and Rules of Conduct, please go to http://eu.guildwars.com/support/category/listing/legal/.